Delivery

🚚 Delivery Information

At Boxit, we aim to dispatch all orders within 24–48 hours (excluding weekends and public holidays). Delivery timeframes depend on the destination and courier schedules.

For time-sensitive orders, please let us know at checkout or contact us directly. We’ll do our best to accommodate urgent requests and offer dedicated Auckland delivery when available.

🕒 Processing & Delivery Timeframes

Dispatch Time:
Orders are typically dispatched within 24–48 hours.
If an item is out of stock or there’s a delay, we’ll contact you promptly.

Delivery Timeframes (after dispatch):

Note:  High Volume Shipping Notice
For large orders (5 or more gift boxes) or for single deliveries valued over $400, dispatch may take up to 7 business days. Shipping costs for these orders will vary depending on the overall size and packaging requirements.

We will contact you directly via email to confirm the estimated dispatch timeframe and any applicable shipping charges.

If you'd like to check the timeline or costs before placing your order, feel free to reach out to us at shop@boxitgifts.co.nz — we're happy to help.

🏥 Hospital Deliveries

Deliveries are made to hospital inwards goods areas only. Please include:

• Full recipient name

• Ward/floor number

• Hospital name and full address

• Contact phone and email

📍 Delivery Details & Redirection

Please ensure all delivery information is correct, including:

• Full name

• Company (if applicable)

• Street address with postcode

• Contact phone and email

If the address is incorrect or changes after dispatch, a redirection fee may apply.

📦 Signature & Delivery Instructions

All parcels are sent "Signature Required" by default. You may request that the parcel be left unattended (e.g., "leave at the front door") by adding delivery instructions at checkout.

If no one is home and no instructions are provided, the courier will leave a calling card for re-delivery or pickup.

📬 Tracking Your Order

Once your parcel has been dispatched, you’ll receive a tracking link by email to monitor its progress and contact the courier if needed.

❌ Cancellations

Orders can be cancelled only if they haven’t been dispatched. If cancelled, we’ll refund your order minus any payment processing fees. Once dispatched, orders cannot be cancelled or recalled.

✅ Our Promise to You

Every Boxit gift is made fresh to order and carefully wrapped with pride. Whether you're sending love, thanks, or congratulations, you can count on us for beautiful presentation and excellent service.